Returns & Exchanges

At Tortoise General Store, we want you to be completely satisfied with your home goods. If you are not happy with your purchase, you may return eligible items in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization.

• 2.
  Pack with Care

  Securely package the unused items in their original packaging, ensuring fragile home goods are well-protected to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.